Termini e condizioni del servizio

GENERAL TERMS AND CONDITIONS OF SALE

Last updated: June 17, 2026

1. GENERAL PROVISIONS

1.1. These General Terms and Conditions of Sale ("Terms") govern all sales of products ("Products") concluded remotely through the website www.lorenamilano.com ("Website") by MAJIN BU LTD, company number 16729573, with registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom, VAT/Tax ID: GB00413319997, Tax Code: 18315691008. 1.2. The sales service is reserved for "consumers" (individuals acting outside their trade or profession) and professional buyers who accept these Terms. 1.3. The language of the contract is English. 1.4. MAJIN BU LTD reserves the right to modify these Terms at any time. The version applicable to each order is the one in force at the time the order is submitted.

2. APPLICABLE LAW AND JURISDICTION

2.1. These Terms are governed by the laws of England and Wales. 2.2. For consumers resident in the EU/UK, nothing in these Terms shall deprive you of the mandatory consumer protection rights granted by the laws of your country of residence. 2.3. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to the consumer's right to bring proceedings in their local courts where applicable law allows. 2.4. ADR: EU customers may use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

3. PRODUCT INFORMATION AND PRICES

3.1. Images are for illustrative purposes. Small variations in colour or texture may occur due to screen settings. 3.2. Prices are in Euro (EUR) and include applicable taxes (VAT). 3.3. Customs/Import Duties: For customers outside the UK, any customs duties or import fees are the sole responsibility of the Customer. 3.4. In the event of an obvious pricing error, MAJIN BU LTD reserves the right to cancel the order and refund the Customer.

4. CONTRACT FORMATION AND PAYMENT

4.1. The order constitutes a binding offer. The contract is concluded when MAJIN BU LTD sends a confirmation email. 4.2. We accept Credit/Debit cards, PayPal, and Cash on Delivery (where available). 4.3. Payment is charged upon confirmation of product availability. 4.4. If payment is not completed within 10 working days, the order will be automatically cancelled.

5. SHIPPING AND DELIVERY

5.1. Delivery times are estimates. We are not liable for delays caused by third-party carriers or customs. 5.2. Risk of loss passes to the Customer upon physical delivery. 5.3. If a parcel is returned due to the recipient's absence or incorrect address, return and re-shipping costs are borne by the Customer.

6. RIGHT OF WITHDRAWAL AND RETURNS (EU/UK CONSUMERS)

6.1. Statutory Right: EU/UK consumers have the right to withdraw from the contract within 14 calendar days of delivery without providing a reason. 6.2. To exercise this right, notify us at: assistenza@lorenamilano.com. 6.3. Products must be intact, unused, in original packaging, and not personalised. 6.4. Costs: Return shipping costs are borne by the Customer, unless MAJIN BU LTD failed to inform the Customer of such costs prior to the order. 6.5. Refunds: We will process refunds within 14 days of receiving the returned goods or proof of shipment, using the original payment method.

7. PERSONALISED PRODUCTS

7.1. Products made to measure or personalised (engravings, monograms, etc.) are excluded from the right of withdrawal, unless defective, pursuant to Article 16(c) of Directive 2011/83/EU and the UK Consumer Rights Act.

8. LEGAL WARRANTY

8.1. We warrant that Products are in conformity with the contract. UK/EU consumers are entitled to a legal warranty for lack of conformity. 8.2. In case of defects, contact us at assistenza@lorenamilano.com with photographic evidence. 8.3. Available remedies include: repair, replacement, price reduction, or refund. All shipping costs for defective products are borne by MAJIN BU LTD.

9. LIMITATION OF LIABILITY

9.1. To the maximum extent permitted by law, MAJIN BU LTD is not liable for indirect or consequential losses. This does not exclude liability for death, personal injury, or fraud caused by our negligence.

10. PERSONAL DATA PROTECTION

10.1. We process your data in accordance with the UK GDPR and the EU GDPR. For full details, please refer to our Privacy Policy on the Website.

11. INTELLECTUAL PROPERTY

11.1. All content on the Website (trademarks, logos, images, text) is the exclusive property of MAJIN BU LTD and is protected by intellectual property law.

12. CONTACTS

MAJIN BU LTD Registered office: 20 Wenlock Road, London, N1 7GU, United Kingdom VAT/Tax ID: GB00413319997 | Tax Code: 18315691008 Email: assistenza@lorenamilano.com MAJIN BU LTD undertakes to respond to all communications within 5 working days.